Assistant Program Director of Institutional Assessment

Posted on10/25/2017
Job typeFull-time
Reports toAssistant Vice President, UARA
Reports in officeUniversity Analytics, Research and Assessment
Application due dateUntil filled
Job start dateFall 2017
InstitutionConcordia University
Institution descriptionUniversity Mission: Concordia University is a Christian university preparing leaders for the transformation of society.

Department Mission: Purposes to support a culture of data-informed decision-making and assessment across Concordia University Portland at institutional and department levels; to align and operationalize mission and vision across the university; to advise and inform the planning, processes, outcomes, services and results of University analytics, institutional research and university assessment.
Job dutiesAre you driven by helping universities improve student learning outcomes and program assessment? Do you enjoy working with faculty, staff and students to help drive institutional improvement? Concordia University has an Assistant Program Director of Institutional Assessment position to consider!

This position supports the Director of University Analytics, Research and Assessment (UARA) and the department’s operations by establishing, administering and coordinating the University’s institutional assessment activities including, but not limited to, collecting, analyzing, interpreting and reporting data and outcomes to internal stakeholders and external regulatory bodies. This position may supervise up to two analysts, operational specialists and student workers, as applicable.

Essential Duties and Responsibilities:

Collaboratively support the mission of UARA
• Support and assist in leading a culture of data-informed decision-making and assessment across campus.
• Maintain a customer-service focus on serving leadership, faculty, staff and students through the assessment cycles and the alignment processes.
• Support UARA in updating annual Mission Fulfillment and Vision Attainment Reports.
• Collect and analyze assessment data, conduct statistical and qualitative analyses, collaborate with other data streams, and create/disseminate reports.
• Support UARA in assessment of existing/potential academic programs, including academic program review.
• As a subject matter expert, proactively identify and address challenges to end-user experience, course evaluation and survey systems by listening to stakeholders and providing excellent service.

Support the University Assessment-Results-Allocation-Improvement Cycle for Internal Stakeholders
• Support all academic and operational departments in creating/updating departmental assessment plans which are aligned with the University Vision, documenting twice-yearly results, providing budget allocation insight and requests, documenting recommendations for departmental improvement and tracking the effectiveness of all aspects of these processes.
• Support academic departments through the biennial Concordia Review of Academic Programs process, including collaborating with other UARA members to include assessment results, department-level financial indicators and other data-points.
• Respond to cyclical and ad hoc internal requests for assessment data and reports in an ethical, timely, efficient, and accurate manner.

Support Academic Assessment
• Support academic departments in their full assessment cycle including planning of measurable outcomes, mapping to University Vision, development and implementation of valid/reliable measures, collection and maintenance of clean/useable data, analysis and reporting for allocation and continuous improvement processes. Support alignment and integration with accreditation.
• Proactively support course level assessment (with mapping to academic department level assessment) with quality and sustainable measurements.
• Support Concordia General Education Core Competency Assessment planning, results, and results-based improvements including metrics and planning to support faculty-led improvements to the General Education curricular and student experience.
• Support academic departments through the biennial Concordia Review of Academic Programs process including student learning outcomes, program outcome assessment, departmental financial indicators, and more.
• Support analysis and dissemination of quantitative and qualitative data on all facets of the university including but not limited to, institutional characteristics, marketing, student enrollment, student persistence, student completion, and key performance indicators.

Assessment Systems, Collection, Extraction and Quality
• Support accreditation efforts including organization, planning, documentation, evidence-gathering, summary reports and more.
• Identify, document and resolve limitations in assessment structure/documentation systems, sources and data delivery.
• Support end-users in assessment and accreditation documentation systems, course evaluation systems, survey software systems.
• Continuously create, improve and convert assessment, course evaluation and survey systems and reports.
• Document procedures (wiki, web, video, text, phone) for assessment/surveys/course-evaluations for end users (faculty, staff, students, administrators).
• Serve as first-line supervisor to statistical analysts, operational specialists and student workers, as applicable. Participate in selection and on-boarding of new employees. Provide training, advice, consultation and leadership to direct reports, serving as a positive role model and being regularly accessible to answer questions and assist with problem solving. Provide real-time coaching to employees to improve performance.
• Perform other related duties as assigned.
QualificationsMinimum Education and Experience Requirements:
Master’s degree (doctorate preferred) in education, social science, business, assessment analytics or related fields. 2+ years of institutional research experience will be considered in lieu of master’s degree.

2+ years experience with departmental and institutional assessment. Successful, related higher education experience preferred, particularly full-scope academic program assessment.
Demonstrated proficiency in survey design, research design, assessment software implementation and support, SPSS and data analysis, database, spreadsheet, word processing and presentation software applications.

Experience with pedagogy and curriculum development and improvement, preferred.

Documented understanding of principles of accreditation preferred.

1+ years direct supervisory experience including performance assessment, coaching and selection of new hires preferred.

Fluency in psychometrics and survey/design/administration/analysis preferred.

Minimum Requirements (Knowledge, Skills and Abilities):
Able to demonstrate high-level assessment theory and practice.

Proficient in inputting and extracting data with/from, using, proactively updating, and maintaining assessment and survey software systems including Taskstream, Qualtrics, SmartEvals, R Programming, SPSS, Tableau, Argos, Excel, Blackboard, Banner/Oracle (preferred).

Proficient in valid and efficient, data extraction from internal/enterprise sources as well as from IPEDS, Bureau of Labor Statistics, EMSI, National Student Clearinghouse, state and federal economic forecasts and/or other sources.

Strong analytical skills including the ability to analyze trends from quantitative and qualitative data.

Excellent organizational and time management skills; ability to work towards goals within deadlines.

Patience, integrity, and the ability to maintain a high level of confidentiality.

Demonstrated collegial and collaborative approach to working in a team environment.

Ability to work independently, as well as establish and maintain harmonious relations with students, faculty and staff.

Excellent communication and writing skills.

Advanced knowledge of word processing, spreadsheet and database software applications.
Salary rangeDependent on qualifications and experience
Salary benefitsAt Concordia University, benefits are a valuable part of total compensation. We are pleased to offer a comprehensive benefit package to eligible employees and their families.

The wage for this position is $50,000-55,000 annually, depending on qualifications and experience.
Application procedureTo learn more and to apply please visit our website.

For questions about how to apply online or about working at Concordia University-Portland, contact Karen Ito, Talent Acquisition Specialist at or 503-493-6291.