AIR Video Player Assistance

If you are experiencing difficulties viewing videos on the AIR website, please try:

1) using an alternate browser. AIR recommends Chrome, Firefox 41+, or Edge.

2) downloading the latest version of Flash Player. Visit to download the latest version.

3) visiting the Help page for your specific browser:


If none of the solutions above solve your viewing issue, contact AIR technical support at to report the problem. Please use the subject line "Video Not Displaying" and include the URL (web address) of the page you are trying to view and the name(s) of the browser(s) you have tried. Videos are not currently supported for mobile devices.​