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Director, CCR Program Performance & Accountability

Application Procedure:

Job Duties

This position provides leadership, management and supervision for all aspects of the Performance and Accountability department within College and Career Readiness. This position also serves as chief/lead analyst for performance data collection, analysis, and submissions for state and federal agencies; as well as oversees a team to collect and coordinate student data submissions for enrollment to CCR programs. Additional oversight includes directing all program audits and monitoring.


*Reviews and analyzes data and regulatory reporting systems and alerts management of possible risks related to compliance and funding

*Prepares feasibility reports to provide recommendations for responsible fiscal operations

*Leads College & Career Readiness Program Performance staff performing data collection and data entry into the Literacy Education Information System program

*Works with the Dean of College and Career Readiness and CCR leadership to provide data monitoring outcomes for CCR and communicate new developments

*Directs preparation and error correction of LEIS data for monthly and annual accountability reports and troubleshoots problems with LEIS data collection, entry and reporting

*Works with management to provide consulting to improve efficiency of program operations

*Submits plans and implements controls to maximize data collection and reporting

*Stays current on regulations affecting the organization and provides training to staff to ensure compliance

*Monitors program performance, including (but not limited to) the use of Colleague reports, Informer and Web Attendance

*Oversees and coordinates monthly federal reports for time and effort

*Supervises installation of LEIS programming patches and conducts quality tests before program-wide adoption

Serves as Colleague liaison for College and Career Readiness, builds new courses, trains new staff in the appropriate mnemonics and troubleshoots set-up of College and Career Readiness sections

Serves as a liaison to Office of Institutional Effectiveness, Accreditation and Research

Participates in NC Community College Systems' Office (NCCCS) and Wake Technical Community College professional development, conferences, committees, taskforces and workshops related to LEIS when applicable

Job Qualifications

Ability to manage multiple high priority initiatives in a fast paced environment
Ability to maintain records accurately and meet deadlines consistently.

Strong analytical skills

Ability and willingness to quickly learn new IT systems and software

Highly developed oral and written communication skills

Should relate and communicate well with individuals from all socio-economic levels and ethnic groups with respect and sensitivity

Ability to motivate staff, develop teamwork, and provide effective supervision

Knowledge of College and Career Readiness policies and procedures


A Bachelor's degree 

Five years of experience working with LEIS system including troubleshooting and supervision of data entry and data integrity

Experience with data reporting standard tools and/or software such as Excel, SAS, SAP, LEIS or other

Current certification for Test of Adult Basic Education (TABE) and/or BEST test administration or must complete certification within 3 months of hiring

May be required to work some evenings or weekends

Institution Description

Wake Tech is North Carolina’s largest community college, serving over 74,000 adults annually, with six campuses, three training centers, multiple community sites, and a comprehensive array of online learning options. Wake Tech is accredited and offers more than 240 associate’s degrees, diplomas, and certificates that prepare students for university transfer or immediate employment. The college offers non-credit continuing education programs that include customized workforce training, small business support, public safety officer training, basic skills courses such as English as a Second Language and high school equivalency preparation, and other courses for personal enrichment. Wake Tech also serves high school students at the Wake Early College of Health and Sciences, the Vernon Malone College and Career Academy, and North Wake College and Career Academy in partnership with Wake County Public Schools.


State of NC Full time employee benefits
Application Due Date: 2019-10-11
Job Start Date: 2019-11-01
Salary: $54086.43 - $71266.82
City: Raleigh
State/Province/Region: NC
Institution: Wake Technical Community College
Reports To: Dean, College & Career Readiness
Staff # Reporting to Position: 5
Reports In Office: Continuing Education

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