Position Summary: The Institutional Research and Planning department supports the mission of the college by using long-term and real-time institutional data for decision-making, policy development and improving institutional practices and procedures. In addition, we lead, facilitate and support the college's strategic planning and execution process.
The Senior Research Analyst supports the efforts of the Dean of Institutional Research and Planning to deliver timely and actionable information that informs strategic planning and decision-making. The Senior Research Analyst specializes in the NECC data warehouse, interactive data visualizations, dashboards, and reports that further the College's mission and strategic initiatives.
Responsibilities include, but are not limited to:
- Takes a leadership role in the management and governance of the student data warehouse (Zogotech)
- Takes a leadership role in the management and governance of the NECC Tableau Server
- Participates in an institution-wide data-governance initiative
- Assists campus offices with analytical needs by identifying appropriate data sources and developing interactive reports
- Develops and delivers training for the student data warehouse, Tableau, and general data literacy topics
- Manages data collection and analysis and oversees the formulation of research reports to support the work of the College's academic and administrative divisions
- Develops creative ways to display data using interactive and static visualization formats
- Participates in formulation of research studies to support institutional priorities including refining research questions; determining appropriate statistical analyses of data; summarizing research findings; and writing reports with concise, relevant, clear, and accurate data.
- Develops, administers, and analyses surveys that measure engagement, performance and satisfaction for both students and employees
- In collaboration with other members of the team develops and facilitates dialogues, one-on-one and in groups, about insights from data and serves as a resource to the college community in discussions about data
- When needed supports the Dean on college-wide compliance with external reporting mandates and public disclosure, including IPEDS, HEIRS, VFA, financial institutions, and accreditation agencies
- Updates and develops the Institutional Research and Planning website
- Manages the IR office in the Dean's absence, including supervision of staff when required
- Bachelor's degree in a relevant field such as social science, information systems, statistics, math, data analytics, business or a related field
- Three (3) years' experience in institutional research/data analytics preferably in higher education
- Working knowledge and experience building data visualizations, dashboards and stories using Tableau (or similar software)
- Experience with a data warehouse and/or business intelligence systems
- Understanding of data management and data governance
- Strong analytical skills
- Excellent written, verbal and presentation skills
- Willingness to investigate, learn, and initiate new processes, technologies, and analytical tools
- Ability to prioritize and manage multiple projects
- Demonstrated ability to work effectively with a diverse faculty, staff and student population
- Master's degree
- Working knowledge of programming (e.g. SQL, R, Python, SPSS, SAS etc.)
- Experience with predictive analytics and data modelling
- Project management experience
- Knowledge or experience in web page development and maintenance in WordPress or similar software
- Knowledge or experience in survey development, administration, analysis and reporting, including using online software such as Qualtrics
The college has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve. NECC is also committed to using evidence to guide planning and decision-making. These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.
We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.