To apply, please provide a cover letter, resume, and Norwich application at https://norwich.interviewexchange.com/candapply.jsp?JOBID=108930.
The Director of Institutional Effectiveness reports to the Norwich University Provost. The Director will develop, maintain, and enhance information resources to effectively support and inform short and long-range strategic decision-making, planning, and reporting efforts. Confidentiality in matters involving the University and its agents or employees must be maintained as necessary or appropriate. Performance of all duties must be in full support of the University’s mission.
The Director of Institutional Effectiveness will:
- Collaborate with Information Technology and other College Units to access databases for research and planning purposes
- Provide leadership and direction in the design, development, and maintenance of longitudinal databases pertaining to academic programs as well as confidential student and employee information
- Create enrollment forecasting models alongside the Norwich Registrar and Enrollment Management offices
- Develop and oversee methods for gathering, tracking, evaluating, and maintaining institutional data relating to program review, as well as grants and sponsored programs
- Facilitate institutional research activities in the management, analysis, interpretation, and reporting of data and information used internally in institutional planning and assessment, including those associated with student success, enrollment forecasting, and institutional effectiveness across all levels
- Ensure the collection and analysis of data are provided to the campus and external communities in a professional, ethical, and timely manner
- Develop dashboards for different departments, managers, teams, or units that will contain real-time, weekly, or other time-sensitive information
- Work jointly with various units and colleagues to provide data in relation to market trends in higher education
- Complete data analyses to verify or predict success or non-advancement of programs or models
- Produce reports to communicate data to Norwich’s various constituencies, such as faculty, staff, members of the Board of Trustees, alumni, and the public
- Work with faculty, staff, and students to ensure compliance with various higher education oversight bodies, such as the New England Commission of Higher Education, U.S. Department of Education, and external program accreditors
- Maintain databases as requested
- Serve on or lead University committees as necessary or appropriate
- Draft, edit, and review correspondence, position papers, white papers, and action memoranda for the Provost as needed
- Effectively communicate on technical and analytical reports in multiple format presentations across various constituencies of the University
- Meet weekly with the Academic Team and clarify the data needs of faculty and staff
Successful candidates will have the following skills and abilities:
- Knowledge of the core academic and administrative functions of higher education
- Ability to think systemically about how data flows through the institution and how the activities, goals, and outputs of University offices relate to each other
- Capacity to establish deadlines and manage projects efficiently
- Effective verbal and writing skills to communicate data analyses and research findings as requested or needed
- Ability to gather, clean, prepare, analyze, and interpret data
- Expertise using various reporting, presentation, and statistical tools, such as Excel, PowerPoint, Argos, Power BI, Tableau, SPSS, and SAS; ability to interpret or code SQL is a plus
- Familiarity with Banner, PowerFAIDS, Raiser’s Edge, and the Salesforce and Slate customer relations management systems; deep knowledge of these systems is a plus
Educational qualifications and experience are as follows:
- Possess a master's degree or doctorate
- Have at least 5 years of experience working in Institutional Research or Institutional Effectiveness
- Have prior experience in a supervisory role
Norwich University is a diversified academic institution that educates residential students - both military and civilian lifestyles - and working adults across the globe. Norwich offers a broad selection of traditional and distance-learning programs culminating in baccalaureate and master's degrees, and graduate certificates. Founded in 1819 by U.S. Army Capt. Alden Partridge, Norwich is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC).
Norwich University takes positive action to ensure that all applicants for employment are considered, and employees are treated in compliance with applicable laws and regulations governing non-discrimination on the basis of gender, gender identity, race, ethnicity, national origin, color, religion, disability, sexual orientation, age, genetic information or veteran’s status. As an institution of higher education, Norwich is dedicated to learning, emphasizing teamwork, leadership, creativity, and critical thinking and encourages applications from qualified individuals who will help us achieve this guiding value.
Norwich University offers a comprehensive benefit package that includes medical, dental, vision, group life and long-term disability insurance, flexible-spending accounts for health and dependent care, 403(b) retirement plan with employer match, employee assistance program, paid time off including parental leave, and tuition scholarships for eligible employees and their family members.