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Student Success Data Analyst

Application Procedure:

To Apply

Qualified applicants should save and submit a brief cover letter, current resume, and contact information for three professional references (one of which must be a current or prior supervisor) as one document. Upload the saved document into the online application: 

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Duties


  • Manages various data collection and analysis platforms, specifically AIC|Connect (Starfish). Create and manage early alert accounts for all faculty and relevant staff; develop new innovative opportunities (e.g. implementation of Progress Surveys) within the system to support persistence and completion; work with the vendor to research issues and test the functionality of the system; assist with development of training and training materials; collaborate and consult with College faculty and staff to further embed early alert functionality into their daily work processes.
  • Provide data analysis and presents findings and reports regularly to the APEX Office and academic support staff.
  • Synthesizes data from separate platforms to perform predictive modeling, evaluate program performance, trend analysis, student retention, and any other data related to student success.
  • Produces individual student profiles and aggregated data reports for APEX Office staff, academic support staff/advisors, Institutional Research, and administration.
  • Communicates suggests for improving data college and modeling strategies.
  • Other responsibilities as assigned by the Director of Institutional Research.

Work Schedule

This is a grant funded, full-time, exempt level, benefit eligible position. Normal office hours are 8:30 am - 4:30 pm, flexible to the needs of the department. Occasional night and weekend work may be required.

Job Qualifications


  • Required Degree(s): Bachelor's degree
  • Preferred Degree(s): Bachelor's degree in computer science
  • Required Field of Expertise: Expertise in Excel or SPS. Minimum of five years managing database or software systems
  • Preferred Field of Expertise: Expertise in Excel or SPS. Minimum of five years managing database or software systems. Experience with producing detailed assessment and evaluation reports; Familiarity and past work experience with student databases (e.g. Starfish, CampusLabs, Jenzabar)


  • Fluency in high-level software and coding language
  • Ability to create strong relationships with faculty, staff, and students within a diverse population
  • Excellent organizational skills and planning abilities; Must be able to manage multiple and complex projects
  • Ability to work independently and as an effective member of a team
  • Excellent written and oral communication skills, and advanced computer skills.
  • Proficient in the use of Microsoft Office Suite, student databases and the ability to create detailed reports, documents, presentations.

Institution Description

About AIC

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

The AIC Plan for EXcellence (APEX) Program is a shared, comprehensive four-year experience to help undergraduate students succeed and persist through to graduation. The APEX Program is a federally funded grant program that is supported by a United States Department of Education Title III Grant (Strengthening Institutions Program). The focus of the APEX Program is to assist students achieve their own apex by helping them identify, develop, and achieve their educational, professional, and personal goals. The program is organized around four broad learning outcomes: Intellectual Development & Lifelong Learning, Personal Growth, Social & Cultural Competency, and Career & Professional Development.

The APEX program is comprised of four one-credit APEX courses (one taken each academic year) in conjunction with vibrant out-of-classroom experiences that are intended to strengthen and enhance a student’s AIC experience. The academic courses, referred to as APEX 1-4, are designed to help students navigate the various academic, social, and personal transitions that they will experience in college while preparing them for their future careers. The four courses also serve as part of the College’s General Education requirements for students. Students will complete a variety of activities and assignments, such as goal setting, creating e-portfolios, and conducting informational interviews that will help them grow and learn over their time at AIC. Additionally, students will participate in structured co-curricular experiences that extend their learning while helping them develop strong connections to their peers, faculty, staff, and the campus.

The position of Student Success Data Analyst was created under the auspices of the Department of Education Title III, Part A: Strengthening Institutions grant awarded to American International College for the development of the AIC Plan for EXcellence (APEX) program. The position will be funded partially through the grant’s dedicated personnel funds through September 30, 2024.


AIC offers a competitive and comprehensive benefits package. Benefits include:

  • Medical
  • Dental
  • Vision
  • Retirement
  • Sick, personal and vacation time

In depth information will be provided to a finalist upon job offer.
Application Due Date: 2020-02-29
Job Start Date: 2020-04-01
Salary: Dependent on qualifications and experience.
City: Springfield
State/Province/Region: MA
Institution: American International College
Reports To: Director of Institutional Research
Staff # Reporting to Position: 0
Reports In Office: APEX

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