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Program Director, Impact & Analytics

Application Procedure:

Please apply online by 3/22/2020 at: or search for the Program Director, Impact and Analytics. Target salary range is $75,000 to $85,000 annually.  

Job Duties

Position Summary:

The Program Director, Impact & Analytics reports to the Chief Administrative Officer within The Ohio State University Libraries. This key role contributes to the advancement of the University Libraries strategic plan and supports continuous improvement by: designing, conducting, and reporting on original research measuring the institutional impact of University Libraries’ service offerings; collecting and reporting organizational statistics; ensuring alignment between Libraries’ assessment efforts and institutional strategy; assisting with local evaluation design and execution; providing evidence and guidance on best practices; and managing priority projects. The Program Director will develop and implement a programmatic framework for the collection, analysis, and dissemination of data related to priority initiatives and outcomes, to ensure alignment with strategic intent and to increase analytical capacity within the unit. They will collaborate with university partners, such as the Office of Student Academic Success, the Office of Research, and the Office of Institutional Research and Planning on broader academic and research success projects and initiatives.


  • Design, implement, manage and communicate on projects measuring University Libraries’ impact on institutional academic and research missions, initiatives, and priorities. Perform quantitative data analysis in SAS, R, or similar programs.
  • Manage the collection and analysis of organizational statistics and reporting to internal and external stakeholders.
  • Create or adapt frameworks and tools that support the alignment of services, outcomes, and metrics within strategic planning and other priority-setting processes. Provide training and workshops related to frameworks, tools, and processes to expand organizational capacity and support a culture of data-informed decision-making.
  • Work collaboratively with internal stakeholders to design and implement local projects to measure program or service impact to academic and research success, utilizing quantitative and qualitative methods.
  • Create and maintain positive and collaborative relationships with other Ohio State analytics, assessment, and institutional research personnel. Seek opportunities to improve academic and research success outcomes across the university in alignment with University Libraries and Ohio State strategic priorities through impactful collaborations.
  • Develop reports, presentations, and other communications focused on priority projects. Contribute to grant and IRB proposals as appropriate.
  • Represent University Libraries at Ohio State, regional, or national meetings and conferences related to analytics and assessment for research libraries or higher education (as appropriate).
  • Perform other duties as assigned.

Job Qualifications

Required Qualifications, Skills, and Experience 

  • Master’s degree or advanced graduate-level training in a relevant social science discipline, mathematics, statistics, information science, data analytics, business analytics, or an equivalent combination of education and experience.
  • Graduate-level coursework or equivalent work experience in quantitative research methods. 
  • Working knowledge of and experience with statistical software packages such as SAS, SPSS, Stata, or R.
  • Proficiency in Microsoft Word, PowerPoint, Excel, and Access. Knowledge of SQL and database reporting tools.
  • Minimum 6 years of experience leading complex statistical or analytical projects focused on outcomes/impact assessment, service improvement, and/or business intelligence. Experience must clearly demonstrate not only the ability to conduct the research, but also translate the data analysis into actionable information for use in decision-making.
  • Outstanding oral and written communication skills.
  • Strong judgment, reliability, ability to work effectively independently and as part of a team.

Preferred Qualifications, Skills, and Experience

  • Proficiency with writing code/syntax in SAS, SPSS, Stata, R, or a similar program.
  • Graduate-level coursework or equivalent work experience in qualitative research methods. 
  • Experience drafting and revising research papers and presentations, either independently or as part of a team.

Institution Description

The Ohio State University Libraries, one of the nation’s leading academic research libraries, has proudly served Buckeyes, the local community, national and global partners, and other stakeholders for generations. Pairing a rich heritage with a drive to push the boundaries of the modern academic research library, our organization is simultaneously grounded and visionary. As University Libraries continues to propel forward and deliver on our mission, we seek a data driven, continuous improvement focused, analytical professional experienced in designing, conducting, and analyzing research to measure impact and effectiveness.  This person will support the Libraries team, including approximately 65 faculty, 175 staff and 400 student employees in 10 locations across the Columbus campus.

Discover The Ohio State University:

For 150 years, The Ohio State University's campus in Columbus has been the stage for academic achievement and a laboratory for innovation. It's where friendships are forged. It's where rivalries and revelry are born.

The university's Columbus campus is one of America's largest and most comprehensive. As Ohio's best and one of the nation's top-20 public universities, Ohio State is further recognized by a top-rated academic medical center and a premier cancer hospital and research center. As a land-grant university, Ohio State has a physical presence throughout the state, with campuses and research centers located around Ohio.

University Libraries promotes innovative research and creative expression, advances effective teaching, curates and preserves information essential for scholarship and learning at Ohio State, and shares knowledge and culture with the people of Ohio, the nation, and the world. Our libraries provide access to deep research collections, an extensive offering of online resources available anytime anywhere, and special collections of exceptional quality and distinction. University Libraries participates actively in OhioLINK and the Big Ten Academic Alliance.  Additional information about The Ohio State University Libraries is available at

The Ohio State University Libraries faculty and staff live our values in all that we do: Discovery, Connection, Equity, Integrity, and Stewardship.  To learn more about our vision, mission, and values or our strategic directions, please visit

The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status. The Ohio State University Libraries is proud to be a member of ACRL’s Diversity Alliance.


Benefits information can be found at
Application Due Date: 2020-03-22
Job Start Date: 2020-05-01
Salary: $75000 - $85000
City: Columbus
State/Province/Region: OH
Institution: The Ohio State University Libraries
Reports To: Chief Administrative Officer
Staff # Reporting to Position: 0
Reports In Office: The Ohio State University Libraries

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