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The Director of Operational Analysis in the Office of Retention and Graduation Success provides leadership and manages daily operations of the Office. The director plans and implements the university's retention and graduation success program and oversees the development and management of retention strategies using the results of analytical research studies.
Duties for this position include:
- Provides leadership in the formulation and implementation of the University Retention program. Oversees and manages retention efforts with all academic support units. Provides leadership in developing retention strategies.
- Spearheads the retention needs analysis. Analyzes data relevant to student needs, retention, attrition, student success, persistence and graduation rates and provides intervention recommendations to senior leadership.
- Completes the annual University Retention Progress Report. Assures that the analysis, reports and papers prepared are of a caliber that may be used by academic units, university committees, etc. to establish the retention plan. Serves on university committees as assigned.
- Use data analysis, statistical modeling and predictive analytics to drive decision-making and student retention efforts. Maintains a high level of public contact in promoting the Retention plan.
- Works closely with housing, student life, admissions, orientation, etc. to create cross-functional partnerships to support and implement retention and student success initiatives.
- Coordinates with Deans, Department Chairs, and faculty to develop, implement, manage and evaluate retention and student success initiatives.
- Tracks student progress, trends in student success, and evaluates activities, services and programs to ensure activities are relevant and are meeting student needs.
- Identifies and develops strategies to remove educational barriers to student retention.
- Collects, analyzes, and reports student persistence/learning/satisfaction data and compare it to internal benchmarks and national/peer institution data.
- Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses/conferences, and attending trainings as directed by the supervisor.
- Researches trends and developments within higher education and implement high-impact practices related to academic success and retention.
- Determines appropriate benchmarks and other indicators of success in outcomes and report these results to the university community, particularly undergraduate colleges and academic departments.
- Works with Student Affairs and others to integrate engagement and activity data in success dashboards and models.
- Maintains a database of students supported, challenges experienced, and overall outcomes. Prepare and present weekly progress reports relating to retention, graduation and student success initiatives to the Associate Vice President of AIM.
- Implements appropriate assessment tools to identify and address student needs.
- Maintains appropriate records and data to document impact of programs and services.
- Leads in the creation of machine learning algorithms for identifying risk and success factors for student retention and graduation. Lead in the creation of business intelligence dashboards, analyses and reports.
Bachelor's degree in an appropriate area of specialization and eight (8) years of appropriate experience or a Master's degree in an appropriate area of specialization and six (6) years of appropriate experience.
- Experience with business intelligence, machine learning and data analysis tools
- Proven track record of effective collaboration across campus offices and disciplines.
- Experience with data-driven decision-making.
Florida International University is Miami’s public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon fundraising campaign is furthering FIU’s commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA, with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu.