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Product/UX Operations Specialist - Remote

Application Procedure:

Job Duties

Macmillan Learning is seeking a Product/UX Operations Specialist to join our team. The Product/UX Operations Specialist works closely with Product and UX Directors to ensure that the product vision is executed efficiently and effectively. This role will analyze team performance and operational effectiveness. This role drives organization within the Product and UX teams, assuring the roadmap is delivered on time, on budget, and with a high level of quality. This role serves as the primary go-to for special initiatives—sharing the projects, providing analysis, and managing the projects cross-functionally. Overall, this role supports the processes necessary for Product and UX teams to perform at a high level, delivering highly-valuable, usable, accessible, and performant solutions to our customers. 

Responsibilities include, but are not limited to:

  • Train team members on tool and process use.
  • Monitor tool use, announcements, and updates to ensure teams are following best practices
  • Construct and coordinate operational and process-based OKRs.
  • Implement data visualizations that aid the Product and UX teams in data-driven decision making.
  • Develop data requirements and work with engineering and PMO to capture and provide visualizations for the data.
  • Develop summary reports and provide them to management.
  • Provide data insights that inform the Product Development Framework.
  • Develop and track key metrics that inform scorecards.
  • Implement Product Development Framework with the Product and UX teams, including developing risk mitigation plans.
  • Understand and manage cross-team dependencies for initiatives through the Development phase.
  • Monitor and provide insights into teams and progress against initiatives and milestones. 
  • Work with UX/Product leadership team to manage staff and resources for initiatives across UX Design and Research.
  • Liaise with the technology team to increase awareness of Product and UX processes.
  • Coordinate and run training for initiative teams as needed.
  • Gather team feedback and present insights.
  • Report on initiative performance to executive team and directors from Discovery to Release Planning.
  • Identify opportunities for continual improvement.
  • Ensure relevant standards, process, and regulations are upheld.


Job Qualifications

Required Qualifications:

  • Bachelor's degree in Business or a related field 
  • 3+ years' project management experience with a history of delivering projects on time
  • Strong ability to communicate with a variety of stakeholders verbally and in writing
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties
  • Ability to self-start and communicate effectively across teams

 Preferred Qualifications:

  • Familiar with the higher education market and buying cycle
  • Experience with lean and agile methodologies

Institution Description

Macmillan Learning is changing students' lives through learning, which is a great and inspiring responsibility. By linking research to learning practice, we develop engaging content and pioneering products for students that are empathetic, highly effective, and help students learn better.

Benefits

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

  • Competitive pay and bonus plan
  • Generous Health Benefits (Medical, Dental, Vision)
  • Contributions to your 401k retirement account through Fidelity (US)
  • Generous paid time off policy and paid holidays
  • Employee Assistance Program, Education Assistance Program
  • 100% employer-paid life and AD&D insurance
  • And much more! 
Application Due Date: 2022-02-11
Job Start Date: 2022-01-17
Salary: $80000 - $100000
City: Austin
State/Province/Region: TX
Institution: Macmillan Learning
Reports To: Sr Director, Product Management & Operations
Staff # Reporting to Position: 0
Reports In Office: Product Management & Operations

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