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Director of Institutional Effectiveness

Application Procedure:

Apply online at:;jsessionid=70B69273D4789A8AED27DEEAF4C8C9B3?JOBID=144059

Job Duties


Fulfills the mission of Norwich University by developing, maintaining, and enhancing information resources which effectively support and inform short and long-range strategic institutional decision-making, planning, and reporting efforts.

Essential Functions

  1. Collaborates with various Norwich units to obtain access to databases relating to information technology and College units.
  2. Provides leadership and direction in the design, development, and maintenance of a system of longitudinal databases containing data on academic programs as well as confidential student and employee information.
  3. Creates forecasting models for enrollments alongside the Norwich Registrar and Enrollment Management offices.
  4. Develops and oversees methods for gathering, tracking, evaluating, and maintaining institutional data relating to program review as well as grants and sponsored programs.
  5. Facilitates institutional research activities in the management, analysis, interpretation and reporting of various data and information used internally in institutional planning and assessment, including those associated with student success, enrollment forecasting and institutional effectiveness across all levels. 
  6. Oversees the collection and analyses of data monitoring associated workloads to ensure service to the campus and external communities are provided in a professional, ethical, and timely manner.
  7. Drafts a weekly or bi-weekly dashboard that will be disseminated to the respective departments, managers, teams, or units.
  8. Works jointly with various units and colleagues to provide data in relation to market trends in Higher Education.
  9. Completes data analysis to verify or predict success or non-advancement of programs or models.
  10. Produces reports to communicate data to Norwich's various constituencies such as faculty and staff, members of the Board of Trustees, community, and alumni.
  11. Collaborates with the University faculty, staff and students to verify compliance with various Higher Education Management and Policy bodies such as New England Commission on Higher Education and Department of Education.
  12. Sustains databases as requested.
  13. Effectively communicates on technical and analytical reports in multiple format presentations across various constituencies of the University.

Other Functions

  1. Assesses the performance of direct reports and provides frequent feedback to optimize their performance.
  2. Maintains confidentiality of sensitive or private information.
  3. Communicates with employees, students, and others in a respectful and clear manner.
  4. Serves on University committees, councils, workgroups or other designated bodies as assigned.
  5. Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
  6. Speaks, reads and writes in English.
  7. Communicates by telephone, email, letter, in person, or other means or device.
  8. Performs other tasks as assigned by supervisor.

Job Qualifications


  • Master's degree
  • At least 5 years of experience in Institutional Research or Institutional Effectiveness; prior supervisory experience preferred
  • Knowledge of accreditation processes and requirements
  • Prior experience with Banner, Salesforce, Raiser's Edge, Slate Customer Relations Management or data analysis software a plus
  • Ability to gather, analyze, and interpret data and articulate results in written or verbal form required.
  • Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
  • Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 15 pounds; travel outdoors to various parts of the campus
  • Travel as needed (public or private transportation)

Institution Description

Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus.

We are located in the beautiful Green Mountains of Vermont, only 20 minutes from the state capital, Montpelier, and three hours from Boston or Montreal.

Apply on the web at:;jsessionid=70B69273D4789A8AED27DEEAF4C8C9B3?JOBID=144059

Hybrid work schedule may be authorized.


Our excellent benefit package includes medical, dental, vision, group life, and disability insurances, flexible-spending accounts for health and dependent care, a 403(b) retirement plan with employer match, an employee assistance program, paid time off, use of the University pool and fitness center, and tuition scholarships for eligible employees and their family members. Some employees may qualify for the Public Service Loan Forgiveness Program on their Federal Student Aid Direct Loan balance. 

For more information about our benefits, visit
Application Due Date: 2022-07-01
Job Start Date: 2022-04-29
Salary: Dependent on qualifications and experience.
City: Northfield
State/Province/Region: VT
Institution: Norwich University
Remote Work: Hybrid work schedule may be authorized
Reports To: Associate Provost of Institutional Effectiveness
Staff # Reporting to Position: 1
Reports In Office: Provost

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