Duties and Responsibilities: Within the scope of college policies and procedures, this position:

Plans and conducts institutional and departmental research projects related to operational excellence 

Interacts with and develops professional relationships with divisions staff, and project teams.

Develops, maintains, and updates queries and reports to fulfill recurring data needs for internal and external reporting requirements

Conducts data analyses and prepares required internal, local, state, and federal reports in a timely, accurate manner using college databases, software, and other resources

Produces tables, graphs, dashboards, and narrative analyses of data to easily display and summarize college data such as student tracking, enrollments, full-time student equivalency (FTSE), progress and success measures, post-college employment, and others as needed

Develops standardized data practices and performs periodic review of written procedures and updates as necessary to maintain a current, complete reference manual, including the maintenance of an institutional research calendar to ensure that cyclical project timelines are met

Prepares and presents oral and written presentations of data findings to support end users as needed

Performs periodic review of written procedures and updates as necessary to maintain a current, complete reference manual, including the maintenance of an institutional research calendar to ensure that cyclical project timelines are met

Participates in professional development activities, in campus meetings, and serves on committees as required

Serves as a mentor for department staff, supporting skill development and acquisition

Performs other related duties as assigned

Education and Experience Requirements:

Bachelor’s degree in social sciences, statistics, mathematics, management information systems, or computer science or other area of related study from an accredited institution of higher learning recognized by the US Department of Education

Three years related experience, preferably in a higher education setting

An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Knowledge, Skills and Abilities:

High level of proficiency with Microsoft Excel and Access

Knowledge of or ability to learn, follow, and enforce college policies and procedures 

Ability and experience in gathering, cleaning, analyzing, and interpreting qualitative and quantitative data sets.

Ability in statistical analysis software (such as R)

Skilled with survey software (such as Qualtrics)

Skilled with data visualization software (such as Tableau)

Abilities in database development/administration

Skilled with Microsoft Office Suite of tools (e.g., Excel, PowerPoint, Word)

Skilled with SQL and PL/SQL

Skilled in analytical problem solving

Experience with ERP application systems used in higher education preferred

Ability to assure the integrity of data, including data extraction, storage, manipulation, processing, and analysis

Ability to develop dashboards and connect databases to the web using tools such as Tableau

Ability to work under pressure with frequent interruptions

Ability to work independently, prioritize, follow multiple projects and tasks through to completion, with close attention to detail while contributing to team environment

Ability to maintain strict confidentiality related to sensitive information

Demonstrated ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner

Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes

Ability to operate in a dynamic work environment and changing project requirements