To be fully considered for this position, all candidates must submit the following documents at the time of application:

• A complete and accurate GSU application
• Resume
• Finalist candidates will also be required to submit the names and contact information for three professional references.

To view the full job description and apply, please visit:
https://gsu.taleo.net/careersection/2/jobdetail.ftl?job=25000572

The IT Training Specialist, Lead position works closely with the technical team(s) for producing the necessary materials, such as user guides, presentations, video content (audio/video scripts), tip sheets, online eLearning, WebEx, course invitations and other media. The duties of the position require working with attention to detail and accuracy, excellent verbal written English language communication, presentation and teaching skills.

This successful candidate will provide helpful, courteous, responsive, knowledgeable training services, and have demonstrated experience in effective instructional techniques; the successful candidate is familiar with data analytics and operational reporting platforms and a proven ability to self-motivate and work both independently and part of a team. The successful candidate will have a keen interest and ability to articulate and interpret functional aspects of institutional effectiveness.

HERE IS WHAT YOU WILL DO

• Develop and implement engaging, effective, and innovative training curriculums in different modalities: group training, in-person settings, online, ad-hoc/role-based (intermediate and advanced curricula)
• In partnership with manager/colleagues, develop and maintain training content (course invitations, outlines, manuals, presentations, quick start guides, videos, frequently asked questions, etc.) to ensure relevance and timeliness based on directives and current reporting solutions
• Conduct and evaluate the effectiveness of training and course content: designing surveys and evaluating students' progress and effectiveness of training modules, and learning outcomes
• Work in close partnership with cross-functional teams to evaluate and test system upgrades and application functionality
• Troubleshoot and provide end-user support related to report inquiries and resolution guidelines
• Create digital communication to stakeholders and update the unit's website with critical announcements
• Promote and update the training calendar to reflect the training schedule; correspond with registered participants to ensure successful delivery: implement, disseminate, and archive training materials
• Verify users’ access levels and perform administrative tasks
• Provide helpful, courteous, responsive and knowledgeable service and training
• Remain abreast of new educational techniques and technology and incorporate into current training
• Able to discuss core business functionality and other use cases for interacting with enterprise-wide applications and domain knowledge of institutional effectiveness
• Other duties as assigned

•  A minimum of 4 years’ experience in a training role or related experience is required: communication, teaching, software training.
• Demonstrated experience designing and implementing visible and innovative training curricula.
• Expertise in designing learning modules
• Demonstrated proficiency in Microsoft Office and Office 365 applications
• Subject Matter Expert in the use of Google Slides, Prezi, PowerPoint, Canva, MS Teams, Camtasia, Articulate 360/Storyline, Adobe Captivate, Qualtrics, screen capture technologies or other course creation platforms
• Exposure to graphic/visual design tools – Adobe Photoshop or similar software
• Excellent verbal and written English language communication, presentation, and teaching skills
• Excellent interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Comfortable with public speaking and possessing demonstrated experience of being an open and effective communicator
• Ability to learn quickly and flexibility in changing directions and priorities; ability to adapt to changing organizational processes; demonstrated ability to multi-task and meet or exceed assigned deadlines with minimal rework
• Strong interpersonal skills: ability to inspire and motivate learners
• Domain knowledge of Institutional Effectiveness
• Experience working with technology in higher education or similar complex environment
• Familiarity with Ellucian Banner Enterprise Resource System
• Knowledge of business intelligence tools and emerging training trends
• Exposure to database systems or SQL language
• Curriculum development
• Experience in business process analysis for enterprise systems and a passion for driving positive change
• A commitment to professional development, learning and being mentored

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting
  

As a Georgia State University (GSU) employee, you'll enjoy a competitive and comprehensive benefits package designed to support your well-being and work-life balance. Our offerings include:

• Health & Wellness: Choose from a variety of medical, dental, and vision plans. GSU also provides wellness programs and access to employee assistance resources.

• Retirement Plans: Multiple retirement plan options are available, including the Teachers Retirement System (TRS), Optional Retirement Plan (ORP), and supplemental 403(b) and 457(b) plans.

• Paid Time Off: Generous paid leave, including vacation, sick leave, and 13 paid holidays annually.

• Tuition Assistance: Take advantage of educational benefits through the Tuition Assistance Program (TAP) for continued professional and personal growth.

• Life & Disability Insurance: Coverage options for basic and supplemental life insurance, as well as short- and long-term disability plans.

• Additional Perks: Enjoy discounts on campus and with external vendors, professional development opportunities, and access to GSU libraries, recreation facilities, and cultural events.

To learn more about the full range of benefits offered at GSU, please visit:
https://hr.gsu.edu/careers/benefits-and-rewards/