• Serve as the Qualtrics Brand Administrator, managing enterprise survey settings, security, templates, and user support.
• Provide expert consultation on survey methodology, design, administration, analysis, and reporting for faculty, staff, and administrators.
• Lead the centralized administration of Student Course Surveys, including scheduling, data integrity, and reporting.
• Serve as the IPEDS keyholder, working in partnership with the UNC System’s data unit to submit required IPEDS data.
• Coordinate and submit external reports and benchmarking surveys, ensuring accuracy, consistency, and compliance with federal, state, system‑level, and accreditation requirements.
• Integrate and analyze data from multiple institutional systems (e.g., Banner, Qualtrics) to support institutional effectiveness, program review, and strategic initiatives.
• Develop dashboards, reports, and visualizations that communicate findings to technical and non‑technical audiences.

Minimum Qualifications

• Bachelor’s degree in a related field (e.g., Statistics, Social Sciences, Educational Research, Data Science, Information Systems), or an equivalent combination of education and experience.
• 3–5 years of progressively responsible experience in institutional research, survey administration, data analysis, or a closely related field, preferably in higher education.
• Demonstrated knowledge of survey design, data governance, and confidentiality standards.

Preferred Qualifications

• Master’s degree in a related field with coursework in quantitative research methods or statistics.
• Experience as a Qualtrics Brand Administrator or advanced enterprise user.
• Experience coordinating IPEDS reporting and/or recurring external or benchmarking surveys.
• Proficiency with relational databases and analytical or visualization tools (e.g., SQL, SAS, Tableau, Power BI).

Western Carolina University is the University of North Carolina system’s westernmost campus and is a comprehensive rural and regional institution serving more than 11,000 students. Located in Cullowhee, NC, WCU’s campus is nestled in the Blue Ridge Mountains, offering an exceptional quality of life with access to outdoor recreation, a vibrant arts community, and nearby metropolitan areas including Asheville, Greenville, Knoxville, Charlotte, and Atlanta.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.