The Tableau Specialist serves as a key technical and analytical resource responsible for administering, optimizing, and supporting the UNC System Office's enterprise Tableau environment. This role performs a dual function: (1) Tableau Server administration within a complex AWS-hosted, Linux-based, multi-node cluster supporting both development and production, and (2) dashboard development and visualization in collaboration with functional and technical partners. The position ensures the reliability, performance, security, and integrity of Tableau Server while delivering high-quality dashboards and user support across the organization.

The Tableau server administration and platform management duties involve overseeing day-to-day server operations, including configuration, upgrades, patching, monitoring, and performance optimization, ensuring the platform operates reliably, securely, and efficiently for all users. Responsibilities include managing user access and permissions; organizing project structures; maintaining security settings; overseeing data source connections, extracts, and refresh schedules; and troubleshooting a wide range of server-level issues such as authentication failures, connectivity problems, extract refresh errors, and resource utilization concerns. The Tableau Specialist collaborates closely with IT teams on infrastructure, networking, and security requirements; implements best practices for backup, disaster recovery, and audit compliance; and stays current on Tableau Server advancements to recommend platform enhancements. Familiarity with Python or similar scripting tools is beneficial for streamlining workflows, automating administrative tasks, and supporting integration with existing data pipelines.

The Tableau Specialist also designs, develops, and maintains high-quality dashboards that support decision-making across the organization. The role involves gathering and translating business requirements; validating data; merging large and complex datasets; and applying Tableau best practices to ensure dashboards are intuitive, accessible, performant, and visually effective. The Tableau Specialist enhances and maintains both newly developed and legacy dashboards including those built by other developers documenting dashboard logic, data flow, and calculations for long-term maintainability. Responsibilities include troubleshooting dashboard-related issues, conducting performance tuning, ensuring data accuracy, and collaborating with analysts, business intelligence teams, and functional stakeholders to ensure alignment with business needs. The Tableau Specialist also mentors dashboard developers across the organization, offering guidance on visualization best practices, design principles, functionality, and security standards.

This position is a hybrid work arrangement and will work at least three days per week onsite at the Dillon building in downtown Raleigh's Warehouse District. 

Minimum Education, Experience, and Skills
Bachelor's and at least 5 years' experience; or will accept a combination of related education and experience in substitution.

Required Competencies
• 5+ years of combined Tableau Server administration and Tableau dashboard development in an enterprise environment. • Strong understanding of SQL and relational database concepts, including joins, schemas, and data modeling. • Experience configuring Tableau connectivity to complex enterprise data sources such as Redshift, Oracle, SAS, and local datasets. • Experience supporting Tableau in an AWS-hosted Linux environment, including multi-node cluster architecture and Dev/Prod environments. • Experience managing SSO authentication and supporting authenticated and non-authenticated Tableau sites. • Experience managing Tableau licensing models, including LBLM and BYOL. • Ability to collaborate with the Data Warehousing team on automation/scripting requirements, validation, and governance (no coding required). • Excellent communication and documentation skills with the ability to explain technical concepts to non-technical audiences and collaborate across functional teams. • Strong analytical, critical-thinking, and creative problem-solving skills, including the ability to synthesize information and recommend effective solutions. • Demonstrated ability to troubleshoot and resolve technical issues across dashboards, data sources, permissions, server components, and performance bottlenecks. • Experience designing and developing new Tableau dashboards, and experience maintaining and improving dashboards developed by others. • Familiarity with data security requirements and the implementation of appropriate controls within Tableau environments. • Strong customer-service orientation with experience supporting users, resolving help tickets, and documenting solutions for future reference. • Demonstrated initiative, learning orientation, and ability to work independently in ambiguous situations while taking ownership from concept to completion. • Detail-oriented, organized, and able to manage multiple priorities and projects in a dynamic environment.

https://myapps.northcarolina.edu/hr/service/