Director of Institutional Research
Application Procedure:
Richmond Community College utilizes an automated application system. Please click the job posting below and click "Apply" to submit your application online.
https://www.schooljobs.com/careers/richmondcc/jobs/5310894/full-time-director-of-institutional-research
Prior to starting your online application for full-time positions, you should have the following item available to attach to your application: copies of all transcripts from institutions from which you obtained a degree or diploma. Transcripts must provide your name, the College name, the degree(s) earned, and the date the degree was conferred or awarded. If a college degree was not earned, a high school or high school equivalency diploma transcript must be submitted. Please mark out or remove any of the following items which appear on the transcript before you submit it: Social Security Number, date of birth, gender, date of high school graduation. Foreign transcripts must include an official transcript evaluation which interprets equivalency to U.S. graduate credits. You may attach any other items such as a resume, cover letter, etc. as a PDF, Microsoft Word document, Notepad document, Word Perfect document, or Window Picture and Fax Viewer document. There is a size limit of 5 MB on each individual attachment.
Your application MUST be completed in its entirety in order to be given full consideration. This includes all degrees or diplomas awarded, work history, credentials, current salary and current supervisor's contact information. "See Resume" will not be accepted in lieu of application completion. Incomplete applications and applications without transcripts will not be considered.
Salary recommendations are based upon information listed on this application. Please complete each item thoroughly. Resumes attached are not a substitute for the completion of the application. Official transcripts will be required upon an offer of employment.
If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resource Office at 910-410-1804 or 910-410-1796, or by email at employment@richmondcc.edu.
Job Duties
General Description: The Director of Institutional Research, under the supervision of the Vice President of Student Services, mines data from existing databases, designs and conducts research to collect required data not resident in existing databases, manages and maintains data at the institutional level, and analyzes data to produce management information in support of planning, assessment, and decision making as well as other functions of the College. The Director of Institutional Research provides advice and support to faculty and staff engaged in research activities throughout the College. Additionally, the Director develops and maintains an institutional data management plan that identifies data requirements, sources, and means of collection, where the data is maintained, and the users of specific data.
Essential Duties of the Position:
1. Queries, retrieves, summarizes, and analyzes data from databases to include the Ellucian Colleague system, the NCCCS Data Warehouse, and other data sources in support of recurring and special requirements of the institution.
2. Designs and conducts recurring and ad-hoc research projects using qualitative, quantitative, and mixed methods approaches in support of institutional needs.
3. Creates and maintains data dashboards using data visualization software.
4. Collects and maintains general demographic, economic, and other environmental data required in institutional decision making, planning, and other College activities.
5. Analyzes, summarizes, and packages data as management information.
6. Ensures integrity and accuracy of data reported internally and externally.
7. Assists staff and faculty in the design, conduct, and analysis phases of research.
8. Maintains appropriate data at the institutional level.
9. Develops and maintain an institutional data management plan to include methods for communicating information to the appropriate users.
10. Advises the Vice President of Student Services in establishing and publishing appropriate research protocols.
11. Maintains proficiency in required software and hardware.
12. Identifies and recommends needed software to the Vice President of Student Services.
13. Serves as the College’s IPEDS keyholder and be responsible for the accurate and timely submission of IPEDS data.
14. Serves as a data coordinator for NCCCS, governing college users access to System Office data and reports and ensuring that colleges comply with requirements of the Annual Reporting Plan.
15. Assists with the College’s customer relationship management (CRM) software
16. Other duties. (Willingness to accept and fulfill additional assignments.)
Essential Duties of the Position:
1. Queries, retrieves, summarizes, and analyzes data from databases to include the Ellucian Colleague system, the NCCCS Data Warehouse, and other data sources in support of recurring and special requirements of the institution.
2. Designs and conducts recurring and ad-hoc research projects using qualitative, quantitative, and mixed methods approaches in support of institutional needs.
3. Creates and maintains data dashboards using data visualization software.
4. Collects and maintains general demographic, economic, and other environmental data required in institutional decision making, planning, and other College activities.
5. Analyzes, summarizes, and packages data as management information.
6. Ensures integrity and accuracy of data reported internally and externally.
7. Assists staff and faculty in the design, conduct, and analysis phases of research.
8. Maintains appropriate data at the institutional level.
9. Develops and maintain an institutional data management plan to include methods for communicating information to the appropriate users.
10. Advises the Vice President of Student Services in establishing and publishing appropriate research protocols.
11. Maintains proficiency in required software and hardware.
12. Identifies and recommends needed software to the Vice President of Student Services.
13. Serves as the College’s IPEDS keyholder and be responsible for the accurate and timely submission of IPEDS data.
14. Serves as a data coordinator for NCCCS, governing college users access to System Office data and reports and ensuring that colleges comply with requirements of the Annual Reporting Plan.
15. Assists with the College’s customer relationship management (CRM) software
16. Other duties. (Willingness to accept and fulfill additional assignments.)
Job Qualifications
Knowledge, Skills and Abilities:
1. Understanding of the mission of community colleges required.
2. The successful candidate must possess strong interpersonal and organizational skills, the ability to perform to standards within fixed deadlines, and manage multiple tasks simultaneously.
3. Understanding of dashboards and data management.
4. Must be self-directed and sustain high levels of customer service.
5. Must possess strong written and oral communications as well as effective presentation skills.
Minimum Education and Experience:
1. Bachelor’s degree required, master’s degree preferred. Degree must be in a relevant field (extensive experience in statistical analysis, data management or institutional research with less relevant degrees may be considered).
2. Work experience in a higher education setting preferred.
3. Demonstrable experience in data mining, research, and analysis required.
4. Experience with relational databases and Microsoft Office applications required.
5. Experience with Colleague, SQL, SPSS, SAS, or similar applications preferred.
1. Understanding of the mission of community colleges required.
2. The successful candidate must possess strong interpersonal and organizational skills, the ability to perform to standards within fixed deadlines, and manage multiple tasks simultaneously.
3. Understanding of dashboards and data management.
4. Must be self-directed and sustain high levels of customer service.
5. Must possess strong written and oral communications as well as effective presentation skills.
Minimum Education and Experience:
1. Bachelor’s degree required, master’s degree preferred. Degree must be in a relevant field (extensive experience in statistical analysis, data management or institutional research with less relevant degrees may be considered).
2. Work experience in a higher education setting preferred.
3. Demonstrable experience in data mining, research, and analysis required.
4. Experience with relational databases and Microsoft Office applications required.
5. Experience with Colleague, SQL, SPSS, SAS, or similar applications preferred.
Institution Description
Richmond Community College (Richmond CC) serves approximately 10,000 students, with about 30 percent enrolled in curriculum programs and nearly 70 percent in continuing education programs. At Richmond CC, we offer more than 60 degrees, diplomas and certificates, along with college readiness courses, online classes and adult education services.
https://richmondcc.edu/about-us
https://richmondcc.edu/about-us
Benefits
Richmond Community College offers a comprehensive benefits package. To learn more, please visit RichmondCC Benefits.
- Retirement System
- Supplemental Retirement
- State Health Plan
- Dental Insurance
- Vision Insurance
- Additional Supplemental Insurances
- Flexible Spending Account
- Tele-Health Doctor Consultations
- Employee Assistance Program
- Paid Holidays
- Longevity
- Annual and Sick Leave
- Retirement System
- Supplemental Retirement
- State Health Plan
- Dental Insurance
- Vision Insurance
- Additional Supplemental Insurances
- Flexible Spending Account
- Tele-Health Doctor Consultations
- Employee Assistance Program
- Paid Holidays
- Longevity
- Annual and Sick Leave
Application Due Date: 2026-07-31
Job Start Date: 2026-09-01
Salary: Dependent on qualifications and experience.
City: Hamlet
State/Province/Region: NC
Institution: Richmond Community College
Reports To: Vice President of Student Services
Staff # Reporting to Position: 0
Reports In Office: Student Services
Search for openings in IR, effectiveness, assessment, planning, and related fields at higher education institutions in the U.S. and abroad.