Primary Responsibilities: 

Strategic Analytics & Decision Support (Primary Report: Associate Director)

• Stakeholder Consultation: Partner with academic and administrative stakeholders to clarify decision questions, define metrics and data requirements, identify appropriate data sources, and translate analytical findings into clear, actionable recommendations.

• Data Extraction & Integration: Extract, clean, integrate, and analyze complex datasets across enterprise systems to support strategic decision-making.

• Visualization & Dashboard Development: Build, deploy, and maintain interactive business intelligence dashboards and data visualization tools for divisional and institutional leadership.

• Predictive Analytics & Tracking: Conduct trend, cohort, longitudinal-outcomes, comparative, and predictive analyses of institutional, IPEDS, and other external higher-education data to identify patterns, benchmark performance, and inform decisions related to student enrollment, retention, academic performance, post-graduation outcomes, and institutional efficiency.

• Briefings & Reporting: Assist the Associate Director in preparing analytical briefs, data presentations, and executive summaries for strategic initiative teams.

Process Automation & Operational Efficiency

• Workflow Automation: Identify, design, and implement automated workflows, scripts, and scheduled data feeds to reduce manual data manipulation across divisional initiatives.

• Process Optimization: Audit recurring data collection and reporting tasks across the division to standardize metrics and establish automated, repeatable processes.

Assessment & Institutional Effectiveness Support (Dotted-Line: Director of IE)

• Assessment & Plan Tracking: Support the Director of Institutional Effectiveness in gathering, structuring, and analyzing data related to assessing institutional programs, priorities, strategies, and strategic plan KPIs.

• Automated Unit Reviews: Assist in developing automated data templates and digital survey tools that support administrative unit planning and review.

• Continuous Improvement: Process and evaluate qualitative and quantitative data and metrics to support mission-driven continuous institutional improvement.

Data Integrity & Governance

• Data & Process Governance: Maintain rigorous standards for data accuracy, consistency, documentation, confidentiality, and compliance with FERPA and institutional data-governance policies across assigned projects and initiatives.
• Institutional Research Alignment: Collaborate with the Institutional Research team to cross-verify metrics and data to ensure alignment and accuracy in reporting.

Additional Responsibilities

• Other duties as assigned

Education: Bachelor’s degree in data science, statistics, mathematics, business analytics or a closely related quantitative field required (Master’s degree preferred).
Experience: Minimum 2-3 years of hands-on experience in data analysis, institutional research, business intelligence, or decision support (experience in higher education preferred).
Analytical & Technical Skills: 

• Proficiency in statistical analysis tools (e.g, R, Python, SPSS, SAS, or advanced Excel).
• Strong experience with Tableau, SQL, Python, and advanced Excel/Power Query for data extraction, transformation, validation, analysis, and visualization.
• Proven ability to ethically and responsibly use AI in coding, designing workflows, etc.
• Familiarity with Higher Education Student Information Systems (e.g., Banner, Colleague, Workday), Learning Management Systems (e.g., Canvas, Brightspace), and national datasets (e.g., IPEDS).
• Experience with Google suite and successful implementation of appscript.

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice. 

Eastern University is a nationally-recognized Christian university enrolling approximately 10,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.