• Work on the development, administration, and reporting of strategic surveys that are part of the University’s Systematic Survey Cycle.
• Work on the development, administration, and reporting of surveys commissioned by university entities.
• Analyze and synthesize survey data into actionable insights that inform strategic decision-making, planning, policy development, assessment, and programming.
• Analyze qualitative comments generated from survey research projects, including editing, coding, thematic analysis, and summarization of findings for reports and presentations.
• Collaborate with University stakeholders to communicate survey findings and support evidence-based decision-making.
• Assist in the administration of Villanova’s sitewide Qualtrics license, including user/permission management, technical use inquiries, and encouraging best practices for data security and governance.
• Steward survey data and develop databases that support longitudinal reporting and trend analysis.
• Maintain current knowledge of survey methodology, assessment practices, data collection technologies, and emerging trends in survey research.
• Perform other duties and assist with projects as assigned.

• Bachelor’s degree in a research- or analytics-related field such as social sciences, educational research, statistics, psychology, sociology, public administration, data analytics, or a closely related discipline.

• Three years of experience in survey research, institutional research, assessment, market research, program evaluation, data analytics, or a related field.

• Demonstrated ability to work effectively and respectfully with individuals from a wide range of backgrounds, experiences, and perspectives, and to contribute positively to a collaborative working and learning environment.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and the ability to manage multiple concurrent projects and deadlines.
• Strong written and verbal communication skills, including the ability to communicate technical findings to non-technical audiences.
• Ability to create and edit professional reports, presentations, and summaries.
• Ability to maintain confidentiality when working with sensitive information.

• Experience with survey research methods and data collection practices.
• Experience analyzing and interpreting quantitative and qualitative data.
• Ability to synthesize findings into actionable insights and recommendations.
• Experience using survey platforms such as Qualtrics or comparable survey software.
• Proficiency with Microsoft 365 applications, particularly Excel, Word, and PowerPoint.
• Experience with one or more statistical, analytical, or data visualization tools.
• General understanding of higher education, institutional research, assessment, or organizational decision-making environments.

• Master’s degree in higher education, educational research, statistics, social sciences, public administration, data analytics, or a related field.

• Five or more years of experience in higher education, institutional research, assessment, program evaluation, or a comparable professional environment, including independent management of survey research projects.
• Experience designing, administering, analyzing, and reporting survey research projects.
• Experience presenting research findings and recommendations to faculty, staff, administrators, or other stakeholder groups.
• Experience providing consultation and methodological guidance to faculty, staff, administrators, or external stakeholders regarding survey design, data collection, and reporting.
• Experience serving in an administrative, support, trainer, or advanced-user role for Qualtrics or a comparable enterprise survey platform.

• Current Qualtrics certification (e.g., CoreXM Certification, XM for Strategy & Research Expert Certification, or equivalent) and/or demonstrated advanced proficiency in Qualtrics survey design, administration, and reporting.
• Experience analyzing survey data using SPSS, R, or similar statistical software.
• Experience conducting qualitative analysis of open-ended survey responses, including coding, thematic analysis, and reporting of findings.
• Knowledge of IRB protocols, research ethics, and data confidentiality practices.
• Familiarity with higher education survey research, assessment, institutional effectiveness, or accreditation-related activities.

Villanova University is a co-educational Augustinian Catholic community of higher education committed to excellence and distinction in the discovery, dissemination, and application of knowledge. The University comprises two locations in the western suburbs of Philadelphia, Pennsylvania, the Villanova Campus in Villanova and the Cabrini Campus in Radnor. Founded and sponsored by the Order of St. Augustine, and inspired by the life and teaching of Jesus Christ, the University seeks to advance a deeper understanding of the relationship between faith and reason—preparing students to think critically, act compassionately, and succeed while serving others. The academic mission is grounded in the wisdom of the Catholic intellectual tradition with particular attention paid to the contribution and influence of St. Augustine.

Villanova University enrolls more than 10,000 undergraduate, graduate, law, and professional students across six colleges: the College of Liberal Arts and Sciences, Villanova School of Business, College of Engineering, M. Louise Fitzpatrick College of Nursing, College of Professional Studies, and the Charles Widger School of Law. Villanova employs more than 2,700 people, including 779 full-time faculty.

The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.