Company Administrators Guide

FAQ for Company Administrators

• How do I add employees?

  Any employees interested in accessing AIR benefits through your organizational membership must first first create an AIR account (if they haven’t already done so) and add your organization as their employer. Feel free use this sample email (PDF) or web page to help spread the word about your organizational membership.

• How do I remove employees?

  Review the AIR member employee roster in your Company Admin Portal and remove names by clicking on Manage All Employees. Once there, you can scroll through the names of employees with AIR membership and remove those no longer employed with your institution by clicking Remove under their AIR member ID number.

• What happens when I remove an employee?

  Once an employee is removed, they will no longer receive AIR member benefits through your organization’s membership account. The employee will not receive an email notification and will not see who removed them. They may receive benefits until the end of their removal day.

• If an employee has an existing individual AIR membership, what happens to their membership?

  Their individual membership will remain active until the next renewal date, at which point they can choose to renew their individual membership (in addition to having access to membership benefits through their institution’s organizational membership) or let it lapse.

• How do I update information about our organization?

  Reach out to us at membership@airweb.org. We’re happy to update your organization’s record for you.

• How do I change my password?
  Once logged in, you can update your password using the directions below:

  
  

  1. Click on MyAIR > Account> then Change Password or visit your MyAIR Profile.
  2. Click Update in the Account Information card of your profile. Update the password field.

  If you’ve forgotten your password, follow the instructions to reset it here.
• How do I remove the duplicate if an individual is listed twice in my employee roster?
  If an individual appears twice in your employee roster, an employment end date may be missing from a previously held position listed on their profile. Once the missing date is added, the duplicate listing should no longer appear. This update can be made by either the administrator or the employee.
• How do I locate and pay my organizational membership invoice?

  Find Manage Invoices in the Company Admin Portal section of your MyAIR Account Dashboard.

  • To pay online by credit card: Click Add to Cart to Pay Invoice(s) Online. Once there, select the invoice(s), then click Add to Shopping Cart. This will take you to the shopping cart where you can choose your payment method from the Payment Options dropdown menu, enter your credit card details, and complete your transaction.
  • To pay by check (by mail): Click on Print Invoice(s) to pay by check. Once there, click on Print under Actions to download and print the invoice. Mail the check along with the invoice(s) to Dept. 177, PO Box 850001, Orlando, FL 32885. Make all checks payable to The Association for Institutional Research.
• How do I designate additional company admin(s)?

  Find Manage All Employees in the Company Admin Portal section of your MyAIR Account Dashboard. Scroll through the names of employees with AIR memberships on your roster. Click the AIR member ID number of the employee who should gain Company Administrator status. Scroll down to the bottom of their details and select Yes under Company Administrator. Click Save.

• When and how do I renew our organizational membership?

  Your organizational membership will be up for renewal annually on the original date of purchase (anniversary date) rather than at the start date of a set membership period. The company administrator will receive renewal notifications and instructions at least 30 days prior to your organization’s renewal date.

• Can students access benefits through our organizational membership?

  Anyone employed by your organization may access benefits, regardless of their status as a student. However, undergraduate and graduate students not employed by your organization are not eligible to access benefits through your organization’s membership. Graduate students who are not employees are encouraged to join AIR as individual members at the reduced graduate student dues rate

• How does our organization vote in AIR leadership elections?

  Each organization with organizational membership is entitled to one vote during AIR leadership elections and any special votes that might arise. The person designated as your organization’s voting delegate will receive voting instructions. If no voting delegate is designated, these communications will go to you, the company administrator. The voting delegate is encouraged to collect input from your organization and is responsible for voting on the organization’s behalf. Learn more the voting delegate here.