Senior Manager, Analysis and Accountability

Posted on11/20/2017
Job typeFull-time
Reports toAVP
Reports in officeInstitutional Research and Analysis (IRA)
Application due dateNovember 30, 2017
Job start dateASAP
CityHamilton, Ontario, Canada
InstitutionMcMaster University
Institution descriptionMcMaster University is a public research university in Hamilton, Ontario, Canada. The main campus is on 121 hectares of land near the residential neighbourhoods of Ainslie Wood and Westdale, adjacent to Hamilton's Royal Botanical Gardens.

McMaster is 66th in the world and third in Canada in the 2017 Shanghai Jiao Tong Academic Ranking of World Universities (ARWU). The University vaults 17 places from its 2016 ranking where it was 83rd in the world and fourth in Canada.

The Office of Institutional Research and Analysis is led by the Associate Vice President, Institutional Research and Analysis who reports to the Provost and Vice President Academic. The office provides leadership, advice and support for pan-university planning, policy formation and informed decision making activities at McMaster University. To fulfill its mission and support the strategic goals of McMaster University, the office provides accurate, timely and high quality information, data analysis, and university business intelligence and analytics to various academic and administrative offices at McMaster and responds to data requests from ranking and other external agencies. It supports, advises, and enables senior administration planning and decision making through the provision of performance metrics, benchmarks, projections, simulations, modelling, and effective analyses and insights based on a thorough understanding of McMaster and its external environment. Analyses and modelling include accessing sensitive employee information and records for modelling/costing in support of employee/labour relations discussions, and many of its work assignments and issues addressed are considered confidential and may only be disclosed at the executive level. A high level of discretion and confidentiality is required. Employees within Institutional Research and Analysis serve as the liaison with government, the U15 Data Exchange, Council of Ontario Universities, Statistics Canada and other external agencies on institutional data and research activities.
Job dutiesThe Senior Manager, Analysis and Accountability, reporting to the Associate Vice President, Institutional Research and Analysis plays a dual role as a principal investigator supporting the planning, branding, policy formulation, and decision-making activities at McMaster, as well as, a management function with direct accountability for supervising and mentoring a team. This position ensures that all projects are completed in a timely and accurate manner, ensures the quality of the work of the office including the use of appropriate methodology, thoroughness of the analysis, and previewing reports before they are finalized. The Senior Manager acts as consultant and advisor on government postsecondary education related guidelines and policies and funding mechanisms for planning and strategic and operational decision-making associated with both the academic and administrative sides of the institution. Work assignments deal with various aspects of university business in support of admissions, enrolment planning and forecasting, tuition and grant modelling and projections, cost modelling, new program approval, performance measurement, program reviews and assessment, retention modelling, strategic mandate planning, accountability reporting, data integrity and data exchanges. Analytic and management information is provided primarily to executive officers of the University, but may also be provided to the broader university community and peers on external data exchanges (e.g., U-15, CUPA, OCAV-DE, etc).

As manager, the Senior Manager also develops and manages a high performance technical team accountable for the consistent delivery of exceptional customer service. The Senior Manager evaluates, plans and manages the performance of that team; provides leadership and guidance, while also working with staff to establish individual and team goals, and provides ongoing coaching to staff to help them meet expected metrics and quality requirements.

Minimum, a Master’s degree in Statistics, Mathematics, Computer Science or Social Sciences or related field focuses on research design, data analyses, programming, and measurement issues and at least 6 - 10 years work experience in an institutional research or data analysis and forecasting setting.


Personally has modelled a culture of service and problem-solving in support of an organization’s mission and encourages this culture within the department
Experience with Peoplesoft environment preferred
Postsecondary sector work experience preferred


Strong people leadership, team building and employee engagement skills
Very strong analytical skills and ability to analyse and solve complex problems and issues
Demonstrated written and verbal communication and interpersonal skills with the ability to listen effectively, respond appropriately and establish mutually effective working relationships
Demonstrated success in developing and leading a high performance technical team through staff development, team building, cross-training, performance management, conflict resolution and motivational skills
Strong ability to work with complex sets of data and to analyse and synthetize information, identify options and support sound decision making
Strong knowledge of programming e.g. SQL, SAS
Advanced knowledge of statistics and statistical packages e.g. Stata, R
Advanced knowledge of survey design, survey tools and best practices
Demonstrated high and sustained motivation to understand and correctly interpret institutional data and information
Ability to complete work assignments independently, as well as, work collaboratively in a team environment.

Excellent time management skills and well organized to deal a high volume of work in a timely fashion and with high degree of quality within an environment of competing work demands and priorities.

Leadership Effectiveness:

McMaster’s core leadership capabilities are designed to nurture employee engagement through best people practices. All leaders will demonstrate these Leadership Capabilities by: Taking a Strategic Approach; Communicating and Collaborating; Developing People; Investing in Relationships; Championing Change and Innovation; and Driving Results.
Salary range$60,000 - $80,000
Salary benefitsSalary Range C$: $95,500 - $115,000

For detailed information on Benefits for this position please visit our Benefits website.
Application procedureTo learn more and to apply please visit our website.

Employment Equity Statement

In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion. While all qualified candidates are invited to apply, we particularly welcome applications from women, persons with disabilities, First Nations, Métis and Inuit peoples, members of visible minorities, and LGBTQ+ persons. Job applicants requiring accommodation to participate in the hiring process should contact the Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247) or the Faculty of Health Sciences Human Resources office at ext. 22207 to communicate accommodation needs.