Client Data Steward

Posted on6/13/2018
Job typeFull-time
Reports toDirector, Data Strategy & Analytics
Reports in officeEnrollment Services
Application due dateOpen until filled
Job start date7/30/2018
Institution descriptionWe help today's education leaders solve their biggest problems.
We start by forging and finding today's best practices. Then, we hardwire those insights into each organization with our technology and services.
Job dutiesThe Client Data Steward manages client data relationships and a portfolio of higher education clients in our Adult Learner Recruitment (ALR) line of business. This client-facing role facilitates the systematic acquisition and return of client data specifically, ensuring (1) transformation and integration of client data into high-quality client information assets and (2) client satisfaction and engagement throughout the client data implementation lifecycle. This position works directly with the ALR clients to gather data/information requirements and with the internal account teams to define the standards and rules to ensure data is extracted, transferred and loaded into our systems for downstream marketing campaign execution, monitoring, analysis, reporting and decision-making. This position reports to the Director of Data Strategy & Analytics for ALR.

- Manage relationship with client for data-related activities; understand their business objectives
- Establish requirements, specifications, standards, rules to acquire and transform client data into information assets for company and clients
- Acquire and standardize incoming client data while ensuring accuracy and integrity
- Develop proficiency in executing required data tasks using basic programming languages (e.g., SQL, JavaScript or MongoDB) to support internal production processes, standardize client data and create client data files
- Perform 2nd level data reviews and revisions to ensure accuracy and integrity of outgoing client data
- Facilitate resolution of data discrepancies with clients and client teams
- Act as data leader, helping to drive data best practices within the data team, account team(s) and with clients; serve as resource for Associate level
- Engage in external client interactions; develop client relationships; provide stellar customer service and communication
- Engage in internal client team interactions; continuously provide status updates; maintain productive working relationships; attend/participate in client team meetings
- Ensure quality and consistency of work; own data process from start to finish; understand and confirm client needs prior to executing requests
- Shepherd quality and timeliness of deliverables throughout client data process(es), keeping all parties informed to proactively mitigate people/process/system issues
- Perform other related responsibilities as assigned
Qualifications- Undergraduate degree (Associates or Bachelor's)
- Minimum of 2 years relevant work experience
- Experience communicating and collaborating with clients, client support and technical communities
- Ability to maintain composure, take initiative, prioritize and multi-task in a fast-paced environment with competing deadlines
- Detail-oriented in establishing data requirements and reviewing files of various types (Access, Excel, fixed format, etc.) to ensure accuracy
- Proficient in Microsoft Office Access or Excel
Salary range$60,000 - $80,000
Salary benefitsConsistent with our belief that our employees are our most valuable resource, EAB offers a competitive benefits package.
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- Generous PTO
- Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
- Wellness programs including gym discounts and incentives to promote healthy living
- Dynamic growth opportunities with merit-based promotion philosophy
- Benefits kick in day one
Application procedurePlease follow the hyperlink and apply directly through the EAB careers portal: http://hrbrg.co/AGXbfB For more general information about careers at EAB, please click here: https://www.eab.com/careers