Student Success Systems Analyst

Posted on9/1/2017
Job typeFull-time
Reports toDirector of Institutional Effectiveness & Analytics
Reports in officeInstitutional Effectiveness & Analytics
Application due daten/a
Job start daten/a
CitySan Jose
State/ProvinceCalifornia
InstitutionSan Jose State University
Institution descriptionSan Jose State University (commonly referred to as San Jose State or SJSU) is a comprehensive public university located in San Jose, California, United States. It is the founding school of the 23-campus California State University (CSU) system, and holds the distinction of being the oldest public institution of higher education on the West Coast of the United States.
Job dutiesJob Title: Student Success Systems Analyst
Job ID: 24214
Full/Part Time: Full - Time
Regular/Temporary: Regular
Job Code: 0420, Range 2
Department: Institutional Effectiveness & Analytics
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Reporting to the Director of Institutional Effectiveness and analytics, the Student Success Systems Analyst supports a wide number of data and technical project needs of SJSU Academic Affairs and will serve as a primary customer point of contact for all functional users of student success data and system tools. The position serves as a bridge between system end users (customers) and technical developers/consultants to ensure successful communication and translation of needs and priorities. Specific duties include but are not limited to defining data requirements in collaboration with end users, investigating data sources and system functions to meet user needs, and providing end user training and support on system features and functionality. The position may engage directly in technical development as well as coordinate the efforts of other developers.
QualificationsResponsibilities include but are not limited to the following:
• Conduct structured requirement gathering techniques with academic data users
• Translate end user data needs into detailed technical requirements and related documents
• Identify data sources and correct data definitions to be used for reports and data applications
• Propose candidate data structures to meet user needs
• Communicate needs to development staff and/or consultants
• Collaborate across functional areas throughout SJSU to support data needs
• Anticipate user needs and benefits and propose solutions based on them
• Help set and communicate priorities for development
• Develop technical training presentations, exercises, and related materials for users of all levels
• Produce documentation on data definitions and system functions
• Maintain documentation as system updates are made
• Assist data system users who make support requests
• Perform data and report validation and investigate the causes of data discrepancies
• Verify issues found by end users, tracking errors and outstanding requests and forwarding to appropriate developers
• Develop test plans and test cases to establish correct application behavior
• Ensure the overall quality and usefulness of new technical development
• Help coordinate the end user testing and acceptance process (UAT)
Salary rangeDependent on qualifications and experience
Salary benefitsn/a
Application procedureTo learn more and to apply please visit our website.

Equal Employment Statement:
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.